1. Introduction
Welcome to Golden Aura Convention Private Limited ("we," "us," or "our"). By using our website (https://aurumconventions.com), booking our services, or attending events at our venues, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services. If you do not agree with any part of these terms, please do not use our website or services.
2. Bookings and Reservations
Booking Process: All event bookings must be made through our website or directly with our representatives. A booking is only considered confirmed upon receipt of a booking confirmation from Golden Aura Convention Private Limited.
Deposits: A deposit may be required to secure your booking. The amount and payment schedule will be outlined in the booking agreement. Deposits are non-refundable unless otherwise specified in the agreement.
Payment Terms: Full payment is required before the event date, as per the payment terms specified in the booking agreement. We accept payments through bank transfer, credit/debit cards, and other methods outlined on our website.
Cancellation Policy: Cancellations must be made in writing. If you cancel your booking, you may be subject to cancellation fees as outlined in your booking agreement. Refunds, if applicable, will be processed according to the agreement terms.
3. Use of Our Venue
Permitted Use: Our venues are intended for hosting weddings, corporate events, private gatherings, and other approved events. You are responsible for ensuring that your use of the venue complies with all applicable laws and regulations.
Conduct: You agree to conduct yourself and ensure that your guests behave in a manner that does not disrupt other events or cause damage to the property. We reserve the right to terminate any event that, in our opinion, poses a risk to the safety of our staff or property.
Damage and Liability: The client will be held responsible for any damages caused to the venue, equipment, or property during the event. A security deposit may be required, which will be refunded after a satisfactory post-event inspection.
4. Event Services
Event Planning Services: Golden Aura Convention Private Limited offers a range of event planning services, including but not limited to catering, décor, lighting, and entertainment coordination. The scope of services will be outlined in your booking agreement.
Third-Party Vendors: If you engage third-party vendors for your event, such as caterers or entertainers, they must be approved by Golden Aura Convention Private Limited. We are not responsible for the performance or conduct of third-party vendors.
Menu Customization: Clients have the option to customize the menu for their event in collaboration with our culinary team. Menu selections must be finalized at least 30 days before the event date.
5. Privacy Policy
Personal Information: We collect and process personal information in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as outlined in our Privacy Policy.
Data Security: We take reasonable measures to protect the confidentiality and security of your personal information. However, we cannot guarantee the absolute security of your data transmitted over the internet.
6. Limitation of Liability
No Liability for Delays: Golden Aura Convention Private Limited is not liable for delays or cancellations caused by events beyond our control, including but not limited to natural disasters, government regulations, strikes, or other force majeure events.
No Liability for Indirect Damages: To the fullest extent permitted by law, Golden Aura Convention Private Limited shall not be liable for any indirect, incidental, special, or consequential damages arising from or related to your use of our services.
Maximum Liability: Our maximum liability to you for any claim arising out of or related to your use of our services shall not exceed the total amount paid by you for the booking.
7. Intellectual Property Rights
Website Content: All content on our website, including text, images, logos, and graphics, is the property of Golden Aura Convention Private Limited and is protected by copyright and trademark laws. Unauthorized use of our content is strictly prohibited.
User Content: By submitting content to our website, you grant Golden Aura Convention Private Limited a non-exclusive, royalty-free license to use, reproduce, and display your content in connection with our services.
8. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
- Legal Name: Golden Aura Convention Private Limited
- Email: info@aurumconventions.com
- Phone: +91-8800 337 663
- Address: Sohna Road, Gurgaon, Haryana, India